Returns & Refunds Policy

At Golden Golf, all of our products are made to order, which means we do not hold stock or mass produce. Because of this, we only offer returns or replacements on items that arrive damaged, defective, or incorrect.

30-Day Return Window

You have 30 days from the date you receive your order to request a return for a faulty item.

To be eligible, your item must be:

• Unworn and unused

• In the original packaging

• With tags still attached

• Accompanied by proof of purchase

How to Request a Return

Email us at info@goldengolf.shop with your order number and a brief description of the issue.

If your return is approved, we’ll provide:

• A return shipping label

• Instructions on how to send it back

Important: Please do not send anything back without contacting us first. We cannot accept unsolicited returns.

Damages and Issues

If your item arrives damaged, defective, or incorrect, please contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

We do not accept returns on:

• Sale items or gift cards

• Personalized or custom-made products

• Items that show signs of wear or use

• Products returned without prior approval

Exchanges

We do not offer direct exchanges. If you’d like a different item, please request a return (if eligible) and place a new order once the return is approved.

European Union 14-Day Cooling-Off Period

If your order was delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason. Items must still be unworn, unused, in their original packaging, with tags, and accompanied by proof of purchase.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 10 business days.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@goldengolf.shop.